Privacy Policy

Last updated: December 2024

REDX Web ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

  • Fill out contact or quote request forms
  • Subscribe to our newsletter
  • Communicate with us via email or WhatsApp
  • Engage our services

This information may include:

  • Name and contact details (email, phone number)
  • Company name and website
  • Project requirements and budget
  • Payment information (for clients)

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website
  • Device and operating system information

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotes
  • Deliver and improve our services
  • Send project updates and communications
  • Send marketing communications (with your consent)
  • Analyze website usage to improve user experience
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who assist in our operations (hosting, email services)
  • Professional advisors (lawyers, accountants) when necessary
  • Law enforcement when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Withdraw consent for data processing
  • Request deletion of your data

Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

  • Email: privacy@redxweb.com
  • WhatsApp: +60 11-2800 5210
  • Address: Petaling Jaya, Selangor, Malaysia