Hosting & Maintenance
Keep your website running smoothly and securely
What is Hosting & Maintenance?
Website maintenance in Malaysia refers to the ongoing technical support, security monitoring, and content updates required to keep a website running smoothly after launch. Maintenance services include hosting management, SSL certificate renewal, CMS and plugin updates, security patching, performance monitoring, uptime tracking, and regular backups. In Malaysia, professional website maintenance typically costs between RM 150 and RM 500 per month depending on the complexity of the site. Without regular maintenance, websites become vulnerable to security breaches, performance degradation, and compatibility issues with evolving browsers and devices.
Your website is live. Customers are visiting, leads are coming in, sales are happening. Then one morning, it goes down. Or a security vulnerability is exploited. Or it starts loading slowly and conversions drop. Or a plugin update breaks the checkout page on a Friday evening.
These aren't hypothetical scenarios — they happen to businesses every day. A website isn't a build-once-and-forget asset. It's software running on servers, and it needs regular maintenance to stay secure, fast, and functional.
At REDX Web, our hosting and maintenance service takes the technical burden off your shoulders. We monitor, update, back up, and optimise your website so you can focus on running your business.
What's Included
Managed Hosting — Your website runs on fast, reliable infrastructure with a content delivery network (CDN) that serves your pages from the nearest server to each visitor. Malaysian visitors get Malaysian server responses. The result: faster load times and better user experience.
Daily Backups — We back up your entire website every day, including the database, files, and configurations. Backups are stored securely off-site. If anything goes wrong — a bad update, an accidental deletion, a server issue — we can restore your site quickly, usually within the hour.
Security Updates — Software vulnerabilities are discovered regularly. We apply security patches to your CMS, plugins, frameworks, and server software as they become available, typically within 48 hours of release. We also monitor for suspicious activity and block common attack patterns.
Uptime Monitoring — We monitor your website 24/7 with automated checks every 5 minutes. If your site goes down, we're alerted immediately and begin investigating before you even notice. Our target is 99.9% uptime — that's less than 9 hours of downtime per year.
SSL Certificate — Free SSL certificate included and auto-renewed. Your site stays secure with HTTPS, which is also a Google ranking factor.
Performance Optimization — We regularly review your site's speed and optimise images, caching, and code to maintain fast load times. Slow websites lose visitors and rank lower on Google.
Who This Is For
Our maintenance packages are designed for businesses that rely on their website for leads, sales, or customer engagement. If your website generates revenue — directly through e-commerce or indirectly through lead generation — downtime and security issues cost you money. Our service is insurance against those costs.
We maintain sites we've built and sites built by others. If we didn't build your site, we'll start with a technical audit to understand the codebase and identify any existing issues. We're transparent about what we find — some sites need remediation work before they're maintainable.
Packages
We offer three tiers to match different needs:
Essential (RM 150/month) — Managed hosting, daily backups, SSL certificate, security updates, uptime monitoring, and email support.
Professional (RM 300/month) — Everything in Essential, plus monthly performance reports, up to 2 hours of content updates per month, priority support with same-day response, and quarterly security reviews.
Enterprise (RM 500/month) — Everything in Professional, plus unlimited content updates, phone support, monthly performance optimisation, staging environment for testing changes, and dedicated account manager.
Based in Petaling Jaya, Serving All of Malaysia
Our team is based in SS2, Petaling Jaya. We maintain websites for businesses across the Klang Valley and throughout Malaysia. Support is available via WhatsApp, email, or in-person meetings for clients in the PJ/KL area.
No Lock-In
All maintenance packages are month-to-month. No annual contracts, no lock-in periods. We also provide complete access to your hosting account and code — you're never locked into our service. If you choose to leave, we'll help with the transition.
What's Included
Managed Hosting
Fast CDN-backed hosting with Malaysian edge servers
Security Updates
Patches applied within 48 hours of release
Daily Backups
Automated off-site backups with quick restore capability
SSL Certificate
Free auto-renewing SSL for HTTPS
Uptime Monitoring
24/7 monitoring with 5-minute check intervals
Content Updates
Regular text, image, and page updates (Pro/Enterprise)
Priority Support
Same-day response with phone support (Pro/Enterprise)
Performance Reports
Monthly speed and analytics reports (Pro/Enterprise)
Our Process
Onboarding
We audit your existing site, document the tech stack, and migrate to our managed hosting infrastructure with zero downtime
Setup
We configure automated backups, uptime monitoring, security scanning, and SSL. Your site is now actively protected and monitored
Ongoing Maintenance
We apply updates, monitor performance, and optimise regularly. You receive monthly reports on uptime, speed, and any issues resolved
Responsive Support
When you need changes or something breaks, we respond fast. Essential gets email support; Professional and Enterprise get priority response
What Our Clients Say
“Outstanding work on our corporate website. Clean design, fast loading, and the SEO improvements have boosted our organic traffic by 150% in just 3 months.”
David Lim
Managing Director, TechVentures MY
“Best web development agency in PJ! They understood our requirements perfectly and delivered a website that truly represents our brand. The ongoing support has been fantastic too.”
Kevin Ng
Director, Axis Consulting
Frequently Asked Questions
Can I cancel anytime?
Yes, all maintenance plans are month-to-month with no lock-in contract. We believe our service should earn your continued business through results, not contract clauses. If you cancel, we'll assist with the transition.
What if my site goes down at 2am?
Our automated monitoring checks your site every 5 minutes, 24/7. If it goes down, we're alerted immediately and begin investigating. Most issues are resolved before you wake up. Critical issues trigger escalation to our on-call team.
How do I request content changes?
Simply WhatsApp or email us with what you need. Small changes (text updates, image swaps, new blog posts) are typically done within 24-48 hours. Larger changes are scoped and scheduled. Professional and Enterprise plans include allocated hours for changes.
Do you maintain sites you didn't build?
Yes, we maintain sites built by other developers or agencies. We start with a technical audit to understand the codebase and identify any existing issues. Some sites may need remediation work first — we're transparent about this upfront.
What happens to my data if I leave?
You own everything. We provide full access to your hosting account, codebase, and database at all times. If you choose to leave, we'll export your data, assist with migration to your new provider, and ensure a smooth handover.
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